Refund & Return Policy

You may return most items within 30 days of delivery for a full refund. Items must be unused, in their original packaging, and in the same condition you received them. For health and safety reasons, opened food, treats, and supplements cannot be returned unless they arrived damaged or defective.

1. Contact our support team with your order number and the item(s) you'd like to return. 2. We'll send you a return authorization and a prepaid return shipping label. 3. Pack the items securely and drop off the package.

Once we receive and inspect your return, we'll process your refund to your original payment method within 5-7 business days. Original shipping costs are non-refundable unless the return is due to our error.

If your order arrives damaged or defective, contact us within 7 days with photos and we'll send a replacement or issue a full refund.

To exchange an item (for example, a different size), return the original item for a refund and place a new order for the item you want.

We offer free shipping on orders over $49 within the continental US and Canada. Orders are typically processed within 1-2 business days and delivered within 3-7 business days depending on your location.